Support

Reach us

Email support@athleteorchard.com. We read every message and reply as soon as we can. Say which club you are with and what you were trying to do; a screenshot helps.

Your club's own questions (a schedule, a fee, a roster spot) are best asked of your coach or club admin first: they can answer for the club, and we cannot.

Help inside Athlete Orchard

• On the website: sign in, then press Help & feedback at the bottom corner of any page. It explains the page you are on, step by step, and sends us a note from there.
• In the phone app: open the More tab and choose Send feedback. You can add a screenshot.

Your privacy

• Privacy policy: what we collect, why, and who can see it.
• Children's privacy: what we hold about a young athlete, and how a parent gets a copy or has it deleted.
• Terms of service and acceptable use.
• Security: how club and family data is protected, and how to report a problem.

Privacy questions or requests go to privacy@athleteorchard.com.

Delete your account

You can delete your account yourself, in the app or on the website. It removes your name, email and phone, your roles on club and team staff, your links to your children and your inbox. Your clubs keep their own records (registrations, payments, signed forms). A child you registered stays on their club's roster; to have a child's record deleted too, email privacy@athleteorchard.com.

In the phone app:

• Open the More tab.
• Scroll to the bottom and choose Delete your account (below Sign out).
• Read what goes and what your clubs keep, type DELETE, and press Delete my account.

On the website:

• Sign in at athleteorchard.com and open athleteorchard.com/account.
• Under Delete your account, read what goes, type DELETE, and press Delete my account.

If you are the only admin of a club, make someone else an admin there first: a club always keeps an admin. Cannot sign in at all? Email support@athleteorchard.com from the address on your account and we will delete it for you.